CaPTA Group

Work at CaPTA


Our staff are characterised by their excellent customer service, teamwork and supportive leadership skills. Pursuing a career with us will give you the opportunity to experience enjoyable and challenging work with opportunities for continued learning and self-development.

We believe that different individuals, from different walks of life, cultures and with different interests combine to make our optimal work force.

We are committed to diversity in hiring from our management team to our tour guides through to our food and beverage staff.

We also provide staff with opportunities to:

  •  Think of ways to improve the business performance through our Bright Ideas and Best Sales Lead program.
  •  Learn to apply leadership behaviours to improve staff and their team’s performance through in-house training programs.
  •  Leverage best practices from collaboration with management and colleagues and to apply them on the job.
  •  Participate in achieving excellent customer service standards through the CaPTAV8 program.
  •  Engender a community spirit by supporting local causes.

CaPTA is an equal opportunity employer, with its operations covering a vast region which spans from Mossman, the Cairns region to the Atherton Tablelands. The organisation provides a wide variety of career paths for job seekers to pursue including wildlife keeping, coach driving, retail, sales, food and beverage, accounts, administration and horticulture.


CaPTA operates a CaPTA excellence award program in recognition of the exceptional contribution from staff.  Nominations are made within staff teams or from customers who have experienced an outstanding and commendable service from a particular staff member.

To ensure a fair and equitable process, the frequency of awards is based on the size of the staff team.  The following outlines the current system.

Australian Butterfly Sanctuary A winner is selected triannually from the staff team (3 winners per year).
CaPTA A winner is selected triannually and staff can be nominated from the following departments/business units: reservations, charters, sales & marketing, finance, Careers Training Centre, human resources and information technology. (3 winners per year).
RainforestationA winner is selected quarterly across the different departments (4 winners per year).
Wildlife Habitat A winner is selected quarterly across the different departments (4 winners per year).
Tropic Wings A winner is selected quarterly from the following departments/business units: contract drivers, workshop, ABC Sales & Maintenance and Jungle Tours & Trekking (4 winners per year).

Staff members winning a CaPTA excellence award during the year are in the running to become the finalist for their company. From the five company finalists, an overall winner is selected and the award is announced and presented to the recipient at the annual CaPTA Excellence Award Dinner. Prizes for each site finalist includes attending the dinner with their guest, accommodation for one night (including breakfast) at the award function venue and a voucher for a tourism attraction.  In addition to these prizes, the overall winner is presented with a cash prize of $2,500 and a trophy. 


CaPTA developed and implemented an Indigenous Employment Strategy (IES) in 2008 to increase employment for local indigenous people.  The strategy has been implemented across the entire group.

The IES is specifically tailored to assist Indigenous employees with long term employment goals, and at the same time providing them with the support of an Indigenous Mentor and linking into many Indigenous community organizations to assist in developing their career pathway.

CaPTA is proud to support indigenous employment and has been part of the QTIC Indigenous Champion Employer Program since 2008.

In 2013, QTIC published a case study featuring CaPTA and its success using the services of Indigenous Mentor, Joy Harris.

To view this publication, click here Case Study – The Key Ingredient

Gift A Year of Amazing Experiences!

Gift the CaPTA Group Annual Pass

Unlock a year of extraordinary value with the CaPTA Group Annual Pass! Enjoy visits to the Australian Butterfly Sanctuary, Wildlife Habitat Port Douglas, and Rainforestation Nature Park as often as you’d like for an entire year, and make memories that last a lifetime.