We are here to help
Tropic Wings offers wheelchair accessible tour options to various destinations, including Kuranda, Cape Tribulation, or Mossman Gorge. Some of these tours may require assistance, and their reservations team is available to discuss the available options.
Experience our special offers across three parks! Local visitors with a Companion Card can present it to receive one free entry and one entry at the local rate, while non-local Companion Card holders can avail themselves of one free entry and entry at the standard Rate, both offering discounts off entry only. Additionally, seniors with seniors cards from Queensland, other parts of Australia, or international locations can enjoy a 20% discount on park entry.
Book a Specialised Experience
The CaPTA Group offers exclusive ‘All Ability Wildlife Experiences’ that provide personalised encounters with their resident wildlife, led by a wildlife keeper. These experiences can be tailored to the specific requirements of the participants.
RAINFORESTATION NATURE PARK
Rainforestation Nature Park is entirely accessible, and guests can park in the accessible parking area upon arrival. Accessible toilets and ramps facilitate entry to the entire Pamagirri Experience (Dance Show and Dreamtime Walkabout) and Wildlife Park. The Army Ducks can be boarded and disembarked on the Army Duck Platforms, and the shuttle bus service between Rainforestation Nature Park and the Australian Butterfly Sanctuary in Kuranda Village is also accessible.
The All Ability Wildlife Experience is designed to offer an inclusive opportunity for all visitors to the Wildlife Park. The experience provides a 30-minute interaction with a knowledgeable wildlife keeper, who will guide participants through a personalised tour and share interesting insights about some of the resident wildlife.
In addition to the educational aspect of the experience, visitors will also have the opportunity to take incredible selfies and photographs with the wildlife. The keeper will also introduce visitors to the resident koalas and provide information about the park’s breeding programs.
To participate in the All Ability Wildlife Experience, visitors can choose between two pricing options. The first option is available after purchasing Wildlife Park entry, which is included in the Big Nature Package, for $21.25. The second option includes the entrance fee and costs $39.25 for adults and $26.50 for children.
Please note that bookings are essential, and a minimum of two paying guests is required, with a total cost of $78.50. For larger groups, up to 8 guests, Companion Cardholders can join for free.
WILDLIFE HABITAT PORT DOUGLAS
Wildlife Habitat and all its facilities are wheelchair accessible, except for the Stork Tower, the Birdseye Bridge, Predator Plank and the Swim with the Salties Experience. Visitors with prams or wheelchairs can enjoy front-row views of the brand-new CrocArena.
All Abilities Rainforest Rendezvous is a unique experience in the recently reimagined Rainforest Habitat, where visitors can meet the wildlife that calls this Habitat home. The keepers will encourage visitors to hand-feed the endangered Southern Cassowary and explain why these beautiful animals are so vital to the world heritage-listed Daintree Rainforest. Visitors can have a flight of fancy while colourful Eclectus parrots and larrikin lorikeets come down and listen for the elusive whip bird. Additionally, visitors can feed fish and grab amazing photo’s with rainforest birds.
AUSTRALIAN BUTTERFLY SANCTUARY
The Australian Butterfly Sanctuary is accessible to mobility devices, although some of the pathways are slightly sloped and uneven in some areas, and assistance may be required. The staff is always willing to provide assistance if necessary.
In addition to the 3 wildlife parks the CaPTA Group also operates Tropic Wings Charters who offer wheelchair accessible tour options with various destinations that can include Kuranda, Cape Tribulation or Mossman Gorge. Some of these tours may require assistance and our reservations team are happy to discuss the available options.
We are here to help
In addition to the human rights protections under our Policies and Procedures that allow for a harmonious working relationship for all our employees, we apply the same principles to all visitors and customers across all of our attractions to ensure these are accessible to all. CaPTA is well-versed in providing for people with specific needs or disabilities, by identifying guests’ specific needs and providing services and solutions suitable to each guest, which is what makes our customer service second to none.
We provide for guests with specific needs in the following ways:
- Wheelchair accessibility across all of our parks, including ramp or lift access.
- Allowances in visitor schedules to enable them more time to move between attractions.
- Army Duck Tours at Rainforestation accessible with assistance from the Duck Driver removing the rear bar from the vehicle, providing easy access to shuffle onto a seat. The bar is then replaced for safety.
- Dedicated disabled washrooms fitted with appropriate equipment and fixtures for wheelchair users.
- Holders of Queensland Government Companion Cards are provided free entry.
- Wheelchairs available for loan for persons with limited mobility.
- Assistance dogs are welcomed into the park but may be restricted from entering wildlife enclosures at the discretion of Wildlife Keepers.
- Guests with intellectual disabilities are rightly treated with the same level of respect and integrity as any other guests of the park, and our team members are trained in their dealings with these guests.
- Guests with cultural needs are also rightly treated with the same level of respect and integrity as any other guests at our parks, and team members are trained to be aware and sensitive to the needs of these guests.
A key part of recognising human rights is supporting and advocating for people who are disadvantaged due to the discrimination they face in the broader community. In addition to the work that CaPTA has done in supporting Indigenous Australians through our ground-breaking Indigenous Employment Strategy, CaPTA has also been a longstanding supporter of the rights of the Lesbian, Gay, Bisexual and Transgender, Intersex, Queer+ (LGBTIQ+) Community, having sponsored events such as Cairns Tropical Pride Festival and the Port Douglas Hot And Steamy Festival.
CaPTA is a proud member of Gay And Lesbian Tourism Australia (GALTA), the lead organisation for LGBTQ+ travel in Australia, dedicated to supporting members to deliver exceptional and memorable holiday experiences for LGBTQ+ travellers, and the growth of the LGBTIQ+ travel market to, from and within Australia. One of the CaPTA’s owners and directors, Ben Woodward, is also currently Vice President of GALTA, and Ben has been a prominent local identity within the LGBTQ+ community, in particular being a vocal advocate in the lead-up to Australia’s marriage equality reform in 2017.